Cancellation policy
Last updated: 27 October 2026.
This policy covers bookings made directly with Barnet House — on this website, by phone or by email. The same rates and terms apply to all three.
If you booked through Booking.com, Airbnb or another website, that website’s cancellation terms apply instead — please cancel or change your booking through them.
It depends on the rate you chose
Each rate has its own cancellation terms. You see them before you book, and they are repeated in your confirmation email. Days are counted back from your arrival date, up to midnight UK time: with an arrival on 20 October, a booking on the Standard Rate can be cancelled free of charge until midnight at the end of 16 October.
Flexible Rate
Free cancellation and changes until 1 day before arrival.
From 1 day before arrival, the full price of the stay is charged.
Payment is due 1 day before arrival, or on the day you book if that is later.
Standard Rate
Free cancellation and changes until 4 days before arrival.
From 4 days before arrival, the full price of the stay is charged.
Payment is due 4 days before arrival, or on the day you book if that is later.
Non-refundable Rate
Our lowest price.
It cannot be cancelled or changed, and there is no refund.
Payment is due on the day you book.
Changing your dates
Where your rate allows changes, new dates depend on availability, and the price is recalculated for the new dates. If the new stay costs more, you pay the difference; if it costs less, we refund the difference, within 1 day.
How to cancel or change a booking
Email info@barnethouse.com or call 0131 392 0422, quoting your booking reference. We confirm every cancellation or change in writing. The time we receive your message is the time that counts.
Refunds
If you have already paid and you cancel within the free period, we refund the full amount the way you paid, within 1 day. Depending on your bank, it can take up to 5 working days to show in your account.
Security deposit
A security deposit of £200 per apartment is held on your card the day before arrival. We release it within 1 day of check-out, provided there is no damage and the house rules have been kept. Depending on your bank, it can take up to 5 working days to show in your account.
If you don’t arrive, or leave early
If you don’t arrive and haven’t cancelled, we treat it as a late cancellation and charge the full price under your rate. If you leave early, the remaining nights are not refunded.
If we have to cancel
In the rare case that we cannot provide your apartment, we tell you as soon as we can and refund everything you have paid us.
Your rights
This policy does not affect your statutory rights. The rest of the conditions of your stay are in our terms and conditions.